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Module 16.5: Unscheduled Return Visits: Minimizing Risk With Essential Communication Improvement

December 2016

Module 16.5 Video Excerpt

 

Abstract

Whether written or verbal, communication is a component that is crucial to ensuring positive outcomes in the practice of emergency medicine, which includes minimizing the risk of unscheduled return visits (URVs) to the emergency department (ED). Positive outcomes include quality outcomes for the patient as well as a reduction of litigation risk for the physician. This issue discusses techniques to improve communication with patients and pitfalls to avoid, utilizing the commonly encountered ED subpopulations of patients with URV, patients with impaired medical decision-making capacity, and patients who seek to leave against medical advice. Emphasis will be placed on considering the following 3 concepts;
  1. What did the patient hear and what did he understand?
  2. What did we tell him?
  3. What if we disagree?
Table Of Contents:

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Last Modified: 02/25/2017
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